ON-LINE SERVICES

 

You can now have easy access to your health record

- including your repeat medication, immunisations,

documents and more.

Mobile phones
Mobile phones

download the relevant app

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Tablets
Tablets

works on most modern tablets

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Desktop computer
Desktop computer

all windows and mac versions

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Mobile phones
Mobile phones

download the relevant app

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IMPORTANT Service resumed

You now able to book some GP appointments for the same day and pre-bookable up to 7 days in advance (subject to availability). 

Visit your NHS app or online service provider. 

     What We Offer       

 MENU SELECTION  

Appointments

Clinics

Online Services

Prescriptions

Register

Travel Health

Holiday Medicine

You can also make GP appointments (subject to availability) and view your medical records - all from your mobile, tablet, laptop or any internet-enabled device

HOW TO GAIN ACCESS TO ON-LINE SERVICES

You can download and use the NHS App without needing to contact the surgery : although this will only give you limited access to your medical records  (see below)

 

To get full access to all of your records you will need to apply to us to register you for access (please see below for 'Things to Consider').

To get full access to all the online services, you must attend IN PERSON to the reception team to obtain your PIN/ID and online registration documentation (this is because we do need to verify your identity)

BEFORE you attend in person please download and complete the Online Access Request Form and then bring this with the relevant photo ID documentation (a passport/driving licence/student card/travel card etc) plus a confirmation of address (from a designated authority such as a  financial provider statement/Council Tax form/HMRC form/telephone (landline not mobile) provider etc)  

For Speed - if you don't yet need full access (say you just want to order repeat prescriptions at the moment) - you can download the NHS App onto a smartphone or tablet without needing to attend and fill out the form

NHSApp.JPG

Downloading and using the NHS App for quick access will enable you to access online repeat medication ordering, book appointments and a see a summary care record.

You will not get full records access until you attend in person but you can sign up quickly with the NHS App at home if you need to.

 

Download from Google Playstore or the itunes App Store. 

You do need to have some sort of photographic ID (driving licence/passprt/student card etc) available as part of the process - the NHS App website explains this in full

Full Access to your medical records, please complete the Online Access Request Form and bring this with you together with the relevant ID documentation. We will verify the ID and may be able to process while you wait but more often we would ask you to give us 24 hours to process. You will then be able to collect the relevant paperwork with your PIN/ID numbers.

Proxy Access  If you are a parent/carer and want to have online access for another person (for example a dependant child under age 11yrs or a spouse/partner etc who is unable to manage their own account) then please use this Proxy Access Request Form.

Please note that such a request will require authorisation from a senior manager/doctor before we give access to a parent/carer to the medical records of patients aged 11yrs and over.

In the case of Proxy Access we will need to see proof of ID/Address of both the proxy and the person whose record they wish to manage.

How do I use Online Access services (not applicable if you use the NHS App)

 

Online access services are made available by a number of NHS approved third party providers. The surgery does not manage these providers and you are advised to review their terms of use when you sign up. We do recommend to download the provider app to your mobile device(s) and to keep your password secure.

When you first access your chosen patient access app/web page you need to register (using the PIN/ID numbers we have provided). Once you have registered you can log on and start using straight away. These apps are designed to work on any internet-enabled device at any time of day or night, from anywhere.

When you are logged in, choose what section you wish to use and order repeat medication, review records and make GP appointments. With the new GDPR effective from May 2018, this is also an excellent way to access medical information to complete insurance forms, travel forms or share with any authorised person.

If you have been given proxy access to another person then the individual provider app will show you how to change between viewing your details and viewing those of the other person. This will often be by selecting from a drop-down menu under your own name. 

Before you apply for online access to your record, there are some other things to consider.

 
Things to consider.JPG

More information 

For more information about keeping your healthcare records safe and secure, you will find a helpful leaflet produced by the NHS in conjunction with the British Computer Society:

 http://www.nhs.uk/NHSEngland/thenhs/records/healthrecords/Documents/PatientGuidanceBooklet.pdf