What We Offer
You can now have easy access to your health record
- including your repeat medication, immunisations,
documents and more.
IMPORTANT NEWS : From April 2020 you must order your repeat prescriptions in person - which means you cannot ask the pharmacy to order your repeats for you.
By signing up to online services you will be able to easily order your repeat medicines from any smart phone, tablet or computer
You can also make GP appointments and view your medical records - all from your mobile, tablet, laptop or any internet-enabled device
HOW TO GAIN ACCESS TO ON-LINE SERVICES
First you need to apply to register for access (please see below for 'Things to Consider').
To get full access to all the online services, you must attend IN PERSON to the reception team to obtain your PIN/ID and online registration documentation. This is because we do need to verify your identity. Relevant documentation is a photo ID (passport/driving licence/student card/travel card etc) plus a confirmation of address (from a designated authority such as a financial provider statement/Council Tax form/HMRC form/telephone (landline not mobile) provider etc)
For quickness - if you don't yet need full access (say you just want to order repeat prescriptions at the moment) - you can download the NHS App onto a smartphone or tablet without needing to attend and fill out the form
You can also now download and use the NHS App for quick access to online ordering, appointments and a summary care record.
You will not get full records access until you attend in person but you can sign up quickly with the NHS App at home if you need to.
Download from Google Playstore or the itunes App Store.
For more detailed access to your medical records you may still sign-up at the practice by completing the Online Access Form.
You do need to have some sort of photographic ID (driving licence/passprt/student card etc) available as part of the process - the NHS App website explains this in full
Full Access to your medical records, please complete the Online Access Request Form and bring this with you together with the relevant ID documentation. We will verify the ID and may be able to process while you wait but more often we would ask you to give us 24 hours to process. You will then be able to collect the relevant paperwork with your PIN/ID numbers.
Proxy Access If you are a parent/carer and want to have online access for another person (for example a dependant child under age 15yrs or a spouse/partner etc who is unable to manage their own account) then please use this Proxy Access Request Form.
Please note that such a request will require authorisation from a senior manager/doctor before we give access to a parent/carer to the medical records of patients aged 15yrs and over.
In the case of Proxy Access we will need to see proof of ID/Address of both the proxy and the person whose record they wish to manage.
How do I use Online Access services (not applicable if you use the NHS App)
Once you have received your individual ID/PIN numbers, choose one of the listed providers and we recommend you download the provider app onto your device. Our website only has shortcuts to some of the provider websites.
When you first access your chosen patient access app/web page you need to register (using the PIN/ID numbers we have provided). Once you have registered you can log on and start using straight away. These apps are designed to work on any internet-enabled device at any time of day or night, from anywhere.
Choose what area you wish to use and order repeat medication, review records and make GP appointments. With the new GDPR effective from May 2018, this is also an excellent way to access medical information to complete insurance forms, travel forms or share with any authorised person.
If you have been given proxy access to another person then the individual provider app will show you have to change between viewing your details and viewing those of the other person. This will often be by selecting from a drop-down menu under your own name.
Before you apply for online access to your record, there are some other things to consider.
For more information about keeping your healthcare records safe and secure, you will find a helpful leaflet produced by the NHS in conjunction with the British Computer Society: