When we are closed
The practice provides general health services. Our main branch reception at Willerby is open between 08:00 and 18:00 Monday to Friday (excluding bank holidays) and Swanland the reception is open 09.00-13.00 Monday, Wednesday and Thursday mornings and 14.00-18.00 Monday, Wednesday and Thursday afternoons
Outside these times there is an out of hours service (commissioned by East Riding of Yorkshire CCG) to manage anyone who requires urgent treatment.
If the surgery is closed and you require urgent treatment that cannot wait until the next working day, you
can access the out of hours service by telephoning:111 (free from any telephone)
If you telephone the surgery when it is closed you will hear a message that gives the above number
to contact the emergency service.
If you telephone the emergency service your details will be passed to a duty doctor.
The majority of problems out of hours can be dealt with by advice or by asking the patient to attend a Primary Care/Urgent Care Centre.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999.
Chest pains and / or shortness of breath constitute an emergency.
When it's less urgent
Urgent Treatment Centres
Patients often attend the hospital Accident & Emergency department when they could be treated just as professionally and usually more quickly at a Minor Injuries Unit. Minor Injuries Units are for patients with:
Cuts/grazes and lacerations
Sprains and strains
Broken bones (fractures)
Bites and stings (including human/animal bites)
Minor head injuries
Minor eye infections, foreign bodies and scratches
Urgent Treatment Centres are staffed by highly qualified nurse practitioners, who often have more experience and expertise in this kind of treatment than many doctors.
You don’t need an appointment to visit and the waiting times are usually much shorter than those in the emergency department as emergency staff must give priority to serious and life-threatening conditions.
Based in Beverley, Bridlington and Goole, Urgent Treatment Centres are open 7am to 11pm, 7 days per week.
Women can get a pill for emergency contraception (the 'morning after' pill) from sexual health or family planning clinics, their GP or free from certain pharmacies (if under 25). A pill for emergency contraception can be given up to 72 hrs after unprotected sex to reduce your risk of pregnancy. You can be fitted with an IUD, which is far more effective. This can be done at family planning clinics and some GUM clinics.
If you need urgent advice, call the practice or outside normal hours, dial 111.
Urgent dental care
If you require urgent dental care, in the first instance, you should contact your own dentist for advice and treatment if required.
If you are not registered with a dentist and find yourself in need of emergency dental care outside of normal working hours, please dial 111 for the NHS 111 service (available 24 hours a day, 365 days a year).