OCTOBER 2022

East Riding of Yorkshire Council has published a leaflet detailing help and support that can be available to households to cope with cost of living pressures. Click here to read the leaflet

SEPTEMBER 2022

Bank Holiday closure 19/09/22

As many will know, Monday 19 September will be a bank holiday to coincide with Her Majesty Queen Elizabeth II’s State Funeral.

Willerby & Swanland Surgery will now be closed on this date. If you have an appointment, you will be contacted in the next few days to rebook.

Please order repeat medication in time before the closure.  We will be taking new patient registrations on the Tuesday.

The staff at Willerby & Swanland Surgery send their condolences to the Royal Family at this time.

 

JUNE 2022

AS WE APPROACH THE END OF JUNE we continue to work with the contractors to iron out snagging issues - some of which are not always apparent until we have been operating on site for a few weeks. Generally speaking, the services we are able to provide in the new building (call system, consult rooms, two-floor access etc) have helped us improve the patient experience more than we could have hoped.

We continue to develop our team and identify areas where we can make more of a difference over time. This is an evolution not a revolution .........

REGISTRATIONS : Having monitored applications we are now in the process of readying to increase the boundary area and accept registrations from more and more of HU10 postcodes. During July we will apply to extend our boundary area. We still have the same team at this new building as we had at Main Street so we cannot take on a massive number at once - we have an agreed limit per week/month. More details will be posted on the Registration page in July

MAY 2022

WE ARE NOW RELOCATED : Our new premises at Lowfield Road, Anlaby are now fully open and all our services are delivered from this new surgery. The old premises have now been sold. It will take a little while for us to bed ourselves in and work our new processes, complete snagging etc - but by and large we our patients should not have any issues accessing us as we have car parking, automatic doors, stairs and a lift. Please review our webpage for more information about the building and our journey to get here

REGISTRATIONS : Please check our webpage for updates - we are currently restricted in the number and location for new patient registrations. This will change gradually as we access more clinicians and expand our team - but whilst we have a brand new building we are still the same team as we were in the previous premises - it takes time to grow.

APRIL 2022

PREMISES: We expect to have access to our new building from 25 April - and from then we have just over two weeks to get ready to open to patients on Tuesday 10 May 2022. There is still a lot to do to get ready but we look forward to seeing and serving all our patients in a bright, modern setting with great facilities. Check out our dedicated webpage for the latest information 

MARCH 2022

 

APPOINTMENTS : we have now been able to enable online booking for our doctor appointments in advance and on-the-day. There are initially some restrictions while we bed the system in but we hope to be able to offer at least 50% of GP appointments for online booking.

FEBRUARY 2022

APPOINTMENTS : we are pleased to update patients to advise that we have restructured our appointments processes and are now booking appointments from 8.00am for on-the-day requests as well as up to 5 days in advance.

That means patients do not have to wait until 12.00noon for an afternoon appointment - we will be able to book these at the start of every day (subject, as always, to availability). Please review our Appointments page for more detail

PREMISES: Whilst progress on our new premises continues, unfortunately the actual completion date has been delayed and is anticipated now for mid April - which may mean our actual opening date will be late April. More details in the relevant New Premises webpage.

MOBILE PHONE: We will update progress on our Premises page - including the date we move.

We also will text our patients in the week before we move.

IF YOU HAVE A MOBILE PHONE - please ensure we have your number : especially if you changed you phone since you joined us. Please tell our reception team your phone number. We do not share patient data for any reason other than direct patient care.

JANUARY 2022

PATIENT SERVICES MANAGER : Part of our preparations to enhance the patient experience when we move to our new building is to increase the patient-facing support staff - and we are pleased to announce we have appointed a new Patient Services Manager - Mrs Jo McWilliam 

DECEMBER 2021

SWANLAND SURGERY : Our Swanland branch has closed permanently - from 04 December 2021 - and the premises lease has been returned to the landlord.

ALL patient services and enquiries are now managed at our main Willerby premises site : 45 Main Street, Willerby HU10 6BP. Telephone 01482 652652

We are delighted that our new premises are within sight of completion - although there has been delays caused by, not only supply problems but also pandemic related absences of various tradespeople. The target date for opening has had to be postponed several times but we are confident that the contractors will meet their latest deadline of mid-March 2022. As we reach nearer the time we will update all our patients accordingly.

OUR EXISTING premises in Willerby are presently for up for sale with vacant possession when we relocate.

There is a restrictive covenant on the building held by Willerby & Kirk Ella Social Club which we have asked to be amended such that a new owner will be free to engage suitable business use.

For more detailed information please visit the new premises page

20 June 2021 - Application to close Swanland branch 

Earlier this month we reluctantly accepted the resignation of Dr W Hart - effective mid August.

As a result of this we will not be able to cover GP appointments at Swanland on the days Dr Hart worked with us - meaning we can only potentially offer Monday doctor appointments.

This is not a realistic offer to our patients and we have, therefore, applied to East Riding of Yorkshire CCG to close the branch with effect from 31 August 2021.

This is earlier by some 4 months/20 weeks than would have been the case were we to await our relocation to new premises at Anlaby in January 2022.

Many of our patients will already be familiar with attending at Willerby Surgery for most nurse-led procedures and for GP appointments on the days Swanland branch is closed.

In this interim period between now and when we relocate we will increase clinical and administration provision at Willerby Surgery to meet the needs of those patients who have traditionally attended at Swanland branch. This includes working with you to make appointment times for you which mirror bus arrival times where possible.

If you have particular difficulty attending at Willerby Surgery please let us know so we can understand how we are able to support you.

For more information on our new premises please visit the relevant web page

Government advice website :  Coronavirus (COVID-19): what you need to do

The advice to the public is that if you develop a new, continuous cough and/or have a high temperature, a loss of or change to your taste or smell then STAY INDOORS and SELF ISOLATE for 14 days. 

 

You can check the NHS website for up-to-date health advice clicking here

 

The main advice remains - DO NOT ATTEND YOUR SURGERY - nor A&E  - but go online to the NHS111 Online website first and only telephone 111 if you have no internet access

They will guide you and arrange any relevant medical care

Please be aware - your GP will not be able to override NHS111 advice - nor be able to have access to the latest information because this changes rapidly.

 

REMEMBER : WASH YOUR HANDS OFTEN AND FOR AT LEAST 20 SECONDS

For more information about Covid-19 visit our dedicated webpage

 

Preventing spread of infection

There are general principles you can follow to help prevent the spread of respiratory viruses, including:

  • Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitiser that contains at least 60% alcohol if soap and water are not available. This is particularly important after taking public transport

 

  • Avoid touching your eyes, nose, and mouth with unwashed hands

 

  • Avoid close contact with people who are sick

 

  • If you feel unwell, stay at home, do not attend work or school

 

 

  • Clean and disinfect frequently touched objects and surfaces in the home and work environment

 

If you are worried about your symptoms, please call NHS 111

Do not go directly to your GP or another healthcare environment

ATTENDING OUR PREMISES

BEFORE you are able to enter our premises you either need to have a timed appointment with a clinician - or a timed appointment from our reception team to call in to drop off or collect any paperwork - including prescriptions.

Where possible we are sending prescriptions to a nominated pharmacy - please make sure you have set this up - and we discourage everybody from dropping prescription requests into the surgery. Instead, please use the free, easy online options to order your repeat online. For more information on thise please see the relevant webpage

Get the NHS App - you can order your repeat medicines, make appointments and much more......

Patients will need to download the NHS App to your smartphone or tablet from iTunes App Store or Google Play

This is an alternative to other online apps - for more information about other ways to sign up online please ask at our reception

2020  A different form of help from your GP practice.......

COMMUNITY LINK WORKER - there is now a Humber NHS Community Link Worker working in our practice every Wednesday.

Community Link Workers can help and support you with many issues - including low mood, isolation, lifestyle improvement, debt and financial support, along with many others.

You can make an appointment to see our Link Worker by simply asking our Reception team to arrange a suitable time for you - or you can contact 0800 9177752 or 01482 845832  or pick up one of the a green leaflets from the surgery