GET IN TOUCH
We'd love to hear from you
We would like you to think about your recent experiences of our service
We are always glad to get feedback - and whilst we would like to think our patients will always be pleased with how we have assisted, we do know that we are human and, as such, might provide less than our best.
Not everybody will have time to tell us in person what our service was like for them - in which case please feel free to use this feedback form. We do read all messages - however we do not monitor messages daily. Please do not use this form for any medical or prescription queries, questions to the doctors or any topic which requires a response.
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This form should only be used to give patient feedback on the services we provide (including any feedback about this website). It cannot be used to request medication nor be used to ask doctors medical questions
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Whilst you do not have to give us any personal information it does help if you can tell us who you are - it is very difficult to receive anonymous feedback (good or bad) which we cannot react to.
Whilst we hope our patients will find lot's of good things to say about us - or have ideas to improve what we do or change how we do things - we can only aim for perfection - telling us as much as possible will help keep us on that trajectory.
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Remember - If you have a medical question or issue relating to prescriptions, treatment, organisation etc. then please telephone or call in to discuss with us - we cannot respond to queries via this feedback form - it is not an enquiry service.
Willerby Surgery
45 Main Street
Willerby
East Riding HU10 6BP
Tel: 01482 652652
Fax: 01482 658376
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The Reception opens from 8.00am to 6.00pm Monday to Fridays.
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We are not open on weekends or Bank Holidays.
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Clinical appointments are usually between 8.30am and 11.00am and again between 1.30pm until 5.00pm.
Exact times vary according to the type of appointment and more information is given in the 'Appointments' page
Swanland Surgery
The Old Pump House
West End. Swanland
East Riding HU14 3PE
Tel: 01482 633570
Fax: 01482 632507
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The Reception opens from 9.00am to 1.00pm Monday, Wednesday & Thursday and from 2.00pm to 6.00pm Mondays Wednesdays and Thursdays.
We are not open on weekends or Bank Holidays.
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Clinical appointments are usually between 9.00am and 11.00am and again between 3.30pm until 5.30pm.
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Exact times vary according to the type of appointment and more information is given in the 'Appointments' page
Contacting Us
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PLEASE BE AWARE - that if you are not telephoning to request a doctor appointment, you might find contact easier to avoid the first 1/2 hour in the mornings - this is the primary time patients booking an 'on-day' appointment get in touch
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Mondays and Fridays equally can be very busy so we may not be able to respond to non-appointment queries as quickly as we would like.
You can contact either branch in person, by telephone or by writing to the applicable address
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When telephoning Willerby, please listen to the options available to access the right service
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This form is the NHS national standard form to rate your experience with us in relation to whether or not you would be happy to recommend us to your family and friends.
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Friends and Family Test
How to complete the form
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Please review the questions and make your responses accordingly.
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Although we are asking for some information about you, this is entirely voluntary
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It is not necessary to enter any information other than which of the six statements you believe most reflects how - or if - you would recommend our practice to family or friends who need similar care.
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However, the more detail you can offer to us the more we will be able to understand areas to improve and areas to maintain.
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How often can I give my feedback ?
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You can complete this form every time you have any contact with the practice - be it in person by visit or by telephone.
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