This is an accessibility statement for The Willerby & Swanland Practice.

This accessibility statement relates to

This website is run by The Willerby & Swanland Practice using

We want as many people as possible to be able to use this website. Our objective is to achieve a level where you can:

  • change colours, contrast levels and fonts

  • zoom in up to 200% without the text spilling off the screen

  • navigate most of the website using just a keyboard

  • navigate most of the website using speech recognition software

  • Wix sites are optimized for the following (most commonly used) screen readers:

  • Windows + Firefox or Chrome: NVDA (Free reader)

  • Mac + Safari: Voiceover (Built-in reader)

  • Android + Chrome: Talkback (Built-in reader)

  • iOS + Safari: Voiceover (Built-in reader)



Navigating a site using the Tab key only navigates through the interactive elements and not static elements such as text. If you want to test out a screen reader on static elements such as text, follow the instructions in your screen reader's help centre on how to properly navigate a website with a keyboard.

We have also made the website text as simple as possible to understand. Some of our content is technical, and we use technical terms where there is no easier wording we could use without changing what the text means.

How accessible is this website:
We know some parts of this website may not be fully accessible to everyone. However, we are constantly working towards improving access and will seek to try resolve any of the below that remain outstanding.

  • the text will not reflow in a single column when you change the size of the browser window

  • you cannot modify the line height or spacing of most older PDF documents are not fully accessible to screen reader software

  • some of our online forms are difficult to navigate using just a keyboard

  • there’s a limit to how far you can magnify maps


Feedback and Contact Information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille contact the Practice Manager. We’ll consider your request and get back to you within 21 days. If you cannot view any map on our page/s please contact the Practice Manager

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Practice Manager

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Contacting us by phone or visiting us in person.  If you contact us before your visit we can arrange for a British Sign Language (BSL) interpreter. Contact The Practice Manager for more details

Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1

We are AA standard, due to the non-compliances and exemptions’

Non-accessible Content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content) We plan to add text alternatives for all images and when we publish new content we’ll make sure our use of images meets accessibility standards.

Disproportionate burden

Navigation and accessing information

  • It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.

  • It’s not possible for users to change text size without some of the content overlapping Interactive tools and transactions

  • Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

  • We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions.

  • We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment during the next 12 months

Content that’s not within the scope of the accessibility regulations
PDFs and other documents - Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services and forms published as Word documents. We plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.

What we are doing to improve accessibility
We request that any visitor to our website who finds difficulty with any aspect of the site contact us so that we can assess what further aids are necessary.

Preparation of this accessibility statement
This statement was prepared on 14 September 2020.
It was last reviewed on 17 September 2020
This website was last tested on 15 September 2020].
The test was carried out by us. We tested a sample of pages representative of the site style and content