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ON-LINE SERVICES

 

You can now have easy access to your health record

- including your repeat medication, immunisations,

documents and more.

You can also make GP appointments or request repeat prescriptions - all from your mobile/tablet/laptop or any internet-enabled device

HOW TO GAIN ACCESS TO ON-LINE SERVICES

First you need to apply to register for access (please see below for 'Things to Consider').

You must attend IN PERSON to the reception team to obtain your PIN/ID and online registration documentation. This is because we do need to verify your identity. Relevant documentation is a photo ID (passport/driving licence/student card/travel card etc) plus a confirmation of address (from a designated authority such as a  financial provider statement/Council Tax form/HMRC form/telephone (landline not mobile) provider etc)  

Please complete the Online Access Request Form and bring this with you together with the relevant ID documentation. We will verify the ID and may be able to process while you wait but more often we would ask you to give us 24 hours to process. You will then be able to collect the relevant paperwork with your PIN/ID numbers.

Proxy Access  If you are a parent/carer and want to have online access for another person (for example a dependant child under age 15yrs or a spouse/partner etc who is unable to manage their own account) then please use this Proxy Access Request Form.

Please note that such a request will require authorisation from a senior manager/doctor before we give access to a parent/carer to the medical records of patients aged 15yrs and over.

In the case of Proxy Access we will need to see proof of ID/Address of both the proxy and the person whose record they wish to manage.

How do I use Online Access services

 

Online access services are made available by a number of NHS approved third party providers. The surgery does not manage these providers and you are advised to review their terms of use when you sign up.

Once you have received your individual ID/PIN numbers, choose one of the listed providers and we recommend you download the provider app onto your device. Our website only has shortcuts to some of the provider websites.

 

When you first access your chosen patient access app/web page you need to register (using the PIN/ID numbers we have provided). Once you have registered you can log on and start using straight away. These apps are designed to work on any internet-enabled device at any time of day or night, from anywhere.

Choose what area you wish to use and order repeat medication, review records and make GP appointments. With the new GDPR effective from May 2018, this is also an excellent way to access medical information to complete insurance forms, travel forms or share with any authorised person.

If you have been given proxy access to another person then the individual provider app will show you have to change between viewing your details and viewing those of the other person. This will often be by selecting from a drop-down menu under your own name. 

Before you apply for online access to your record, there are some other things to consider.

 

More information 

For more information about keeping your healthcare records safe and secure, you will find a helpful leaflet produced by the NHS in conjunction with the British Computer Society:

 http://www.nhs.uk/NHSEngland/thenhs/records/healthrecords/Documents/PatientGuidanceBooklet.pdf

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